CloudHawk Repair Terms and Conditions
Welcome to CloudHawk Drone Service and Repair!
These terms and conditions outline the rules and regulations for the use of CloudHawk Drones Repair services.
Application
These Terms and Conditions apply to the purchase of any diagnostic & repair service by you. We are CloudHawk Drones (Australian Business Number: 19 088 423 884) whose registered office is 2a Oakwood Place, Hornsby Heights New South Wales Australia 2077;
By ordering any of our Services, you agree to be bound by these Terms and Conditions.
Interpretation
In these conditions, the following words and phrases shall have the meanings ascribed to them below:
"Customer" means the person or party who purchases the Products & Services from the Seller;
"Seller" means CloudHawk Drones (Australian Business Number: 19 088 423 884) whose registered office is 2a Oakwood Place, Hornsby Heights New South Wales Australia 207
"Contract" means any contract between the Seller and the Customer for the sales and purchase of the Products & Services, subject to and incorporating these conditions;
"Products & Services" means any Product or Service agreed in the Contract to be supplied to the Customer by the Seller (including any part or parts to them).
Our Service
The description of the Service on our website or any other form of advertisement does not constitute a contractual offer to sell the Services. When an Order has been made, we reserve the right to reject it for any reason.
We offer Diagnostic and Repair Services repairs as listed on our website at www.cloudhawkdrones.com
A Contract will be formed for the diagnosis services and parts ordered separately, only upon CloudHawk Drones confirming to the Customer that the Order has been accepted and parts are readily available. In some cases parts are discontinued and will mean your drone may not be able to be fully repaired.
Placing an Order
We aim to diagnose and provide you with a quotation for the repair work within 2 business working days of receiving the drone.
Once you have accepted our quotation, we aim to complete and return your drone within three (3) to five (5) working days after receiving it. If parts are unavailable or delayed, this may prolong the timescale outside of the three to five working day estimation. We will always notify you if this is the case.
Promotions are valid for a restricted period of time and cannot be used outside of these times.
Once your order has been confirmed, changes to your order may not be possible, and where amendments are able to be made, an additional charge will be incurred and your shipping date will change.
You will be notified when your order has been dispatched.
Basis of Sale
No variations of the Contract, whether about description of the repair, price or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and CloudHawk Drones. By placing an order with us, you are entering into a Contract to purchase the Diagnostic and/or Repair of your drone.
Where repairs are ordered and no longer available, or parts delayed or subject to a change in pricing, we will inform you of this.
Price and Payment
Payment for Services must be made on receipt of invoice either by Credit or Debit Card.
CloudHawk Drones will take payment immediately or otherwise before the dispatch of the drone.
We reserve the right to dispose of drones left with us for periods exceeding 30 days, where we have been unable to contact you for final payment.
Delivery
7.1 Sending us your drone
It is your sole responsibility to ensure your drone is securely packaged adhering to the packaging guidelines set out in the order confirmation. We recommend the original manufactures box where possible with added padding. Additionally, ensure the content of the box is well concealed to avoid the risk of theft.
When sending us your package, please note that we only accept the drone and controller. Accessories such as propellers, cables, SD cards are not required and CloudHawk Drones will not be held responsible if these are not returned to you with the repaired drone.
Repair updates are sent to you through our E-Mail system at each step of the process including when your item will be shipped back to you.
In the rare event your drone is lost or damaged by our courier, it is your sole responsibility to ensure you instigate an investigation with that company. CloudHawk Drones will assist where possible in disputes between customers and courier.
7.2 Return Delivery of your drone
All prices and delivery times are as quoted. We provide you with a tracking number through our E-Mail system.
We will deliver the drone to you without undue delay within the estimated time period. Delivery days do not include weekends and public holidays.
Should you not receive your drone within the estimated time, we request an additional 7 working days to establish where the delay has occurred and opportunity to remedy it as far as practical. Delivery times given are a guide only and we do not guarantee that the drone will be delivered within this period.
If you fail, through not fault of ours, to take delivery of the drone at your given delivery address, we may, at our discretion, charge the reasonable costs of storing and redelivering them.
We are unable to change a delivery address once the item has been dispatched.
7.3 Receiving your item
Upon receipt of your item, please examine it to ensure it has been received in good order. If your item has been damaged, please contact us immediately. You are required to keep all the packaging in case the Courier requests evidence of damage caused while the item was in their care.
Testing
In line with our Quality and Assurance policies and procedures, our trained and licensed drone pilots always conduct pre-dispatch testing of your drone. These test flights do not constitute and kind of airworthiness certification and we do not guarantee that other parts of the aircraft that were not included in the repair are not close to the end of their life, nor do we guarantee that the aircraft is airworthy.
Warranty
We offer all our clients a 60-day warranty which only covers the original repair. Any faults occurring that are not directly related to the original repair are not covered under our warranty and additional repair charges will be incurred.
Damage caused after repair which is assessed as being caused by misuse either intentionally or otherwise, is not covered under the warranty.
All warranty claims must be reported to CloudHawk Drones within the warranty period and returned to our premises within two weeks from the date of notification.
Additional Diagnostics
Occasionally further investigation is required when conventional repairs have not worked or a repair is more complex than anticipated. You will be notified of this as soon as possible with and updated quotation for your acceptance.
Liability
If your item is lost or damaged beyond economical repair whilst with CloudHawk Drones for repair, our liability will be limited to the cost of providing a replacement product either the same or similar to the original item.
Any data stored on or with your item should be copied and stored separate from the unit, prior to sending item to CloudHawk Drones for repair. We accept no liability for loss, damage or corruption of data caused.
During repair of the item, our technicians will need to open the unit to diagnose or repair it. This type of repairing comes with a level of risk and may result in some minor damage to your item. We endeavour to ensure this doesn't happen, however if it does occur and the damage is significant, we reserve the right to offer a replacement or repair.
CloudHawk Drones accept no liability for damage caused by previous repairs.
CloudHawk Drones accepts no liability for any kind of consequential loss due to late delivery times, extended repair times or items not functioning as a result of a repair.
CloudHawk Drones does not exclude liability for (i) and fraudulent act omission; or (ii) for death or personal injury caused by negligence or breach of CloudHawk Drones other legal obligations. Subject to this, CloudHawk Drones is not liable for loss which was not reasonable foreseeable to both parties at the time when the Contract was made.
Your Data
As stipulated in Clause 11 above, all data on or with your item should be copied and stored/backed up prior to sending the item to us. While our repairs are carried our in a professional manner, we cannot guarantee the integrity of data stored on the item during and after the repair process.
We advise that all memory cards are removed prior to sending the item to CloudHawk Drones for repairs.
In using our services, you agree that you will not gold us liable for any claims, damages or losses in regard to the item, including any data or media stored therein.
CloudHawk Drones accept no liability in the security, protection, use or confidentiality of such data.
Governing law, Jurisdiction and Complaints
These Terms and Conditions (including and non-contractual matters) are governed by the law of New South Wales, Australia.
Disputes
Disputes can be submitted to the jurisdiction of the courts of New South Wales, Australia.
We try to avoid any disputes, so we deal with complaints as follows: If a dispute occurs customers should contact us directly. We will aim to respond within an appropriate solution within 48 hours.
CloudHawk Drones reserves the right to amend and update these Terms and Conditional as required.
